Overnight Concierge - Weekend FRI-SAT - 11 PM - 7AM Id-2506

Minimum of 2 years of successful customer service experience and high school diploma.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Clerical -Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, handling packages, and other office procedures and terminology.

Computers and Electronics - Knowledge Microsoft Office, basic knowledge of how to search for applicable information on the internet. BuildingLink experience is a plus.

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Basic Skills

  • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening- Giving full attention to what other people are saying by taking notes and taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
  • Speaking- Talking to others to convey information professionally and effectively.
  • Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

  • Coordination- Adjusting actions in relation to others' actions.
  • Instructing- Teaching others how to do something.
  • Negotiation- Bringing others together and trying to reconcile differences.
  • Persuasion- Persuading others to change their minds or behavior.
  • Service Orientation- Actively looking for ways to help people.
  • Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Resource Management Skills

  • Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  • Time Management- Prioritizing tasks and managing one's own time.

Primary Job Duties

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Receive, store, or deliver packages, groceries, luggage, flowers, and mail.
  • Picking up and delivering items or run errands for guests.
  • Arranging for loaner items for residents (ie. Fans, heaters, battery chargers).
  • Providing business services for residents, such as scanning and sending documents, emails or shipping packages.
  • Greeting residents and guests in a consistently polite and professional manner
  • Identifying and announcing visitors and delivery personnel
  • Responding to residents’ requests, questions and concerns in a timely fashion and following up to ensure complete resident satisfaction
  • Following guidelines when handling emergencies or complaints
  • Logging and receiving packages, ensuring packages are accounted for and that packages are distributed effectively and efficiently. Handling perishable packages such as groceries, food boxes, flowers, and take-out meals with urgency and care.
  • Strictly adhering to key control policies understanding that not adhering to these guidelines will result in immediate termination
  • Reserving amenity spaces, freight elevators, parking spots, loaner items for residents
  • Ensuring building policies and procedures are consistently enforced in a friendly, fair and firm manner
  • Conducting perimeter walks and recording shift log notes at least hourly
  • Keeping the lobby tidy, coffee area well-stocked and clean and the front desk organized for maximum efficiency
  • Welcoming new move-ins, reserved elevator and personalized hand-written notes

Competencies

Speaking -Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Coordination -Adjusting actions in relation to others' actions.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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