Provisioning Agent - BWI Id-2543

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in person
and not selected for the Provisioning Agent position at BWI within the last 12 months.***

 

Pay of $19.45 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

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The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment. Check out what a day in Provo is like: swa.is/DayInProvo 

 

Additional details:  

  • This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.   

  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

 

 

Duties and Responsibilities
  • Warehouse area:
    • Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
    • Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
    • Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift
    • Prepares perishable items for stocking on aircraft
    • Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights
    • Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
    • Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
    • Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis
  • Ramp Area:
    • Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft
    • Performs job in a safe manner in compliance with Company, contractual and regulatory requirements
    • Safely drives and operates a provisioning truck in the airport ramp area
    • Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.
    • As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations
    • May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
    • Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
    • Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
    • Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
    • Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
    • Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
    • Provisioning aircraft must be accomplished during a prescribed ground time
  • General:
    • Works as a member of lean staff operating out of cities served by the airline
    • Wears visual identification required by the Company, prominently displayed for ready recognition
    • Responds to internal Customer inquiries
    • Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
    • Duties may vary by size and organization of Provisioning Station
    • Provides friendly service to and maintains positive relationships with all internal and external Customers
    • Works in a cooperative spirit to ensure the success of our Company
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee's Leaders

 

Skills, Knowledge and Abilities
  • Must be able to read, write and fluently speak and understand the English language
  • Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period
  • Prior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy
  • Employee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must be alert to moving vehicles, aircraft, or personnel
  • Must be able to use radio equipment
  • Must be able to communicate information and instructions verbally and/or with radio equipment
  • Must be able to type and/or use computer keyboard with sufficient speed to meet demands of the job
  • Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above
  • Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations
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