Guest Care Sales Specialist - San Jose - Skip's Tire & Auto Repair Center Id-2306

Description

Job Description

At Monro, Inc., we are one of the nation's largest auto service companies and major tire retailers. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). Our family of brands includes some of the most recognizable names in the industry – Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains.

We strive to provide a five-star experience for our guests and deliver consistent value to them and our shareholders. Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs.

Destination Monro – Your Career is Here

If you have what it takes to shape a better future for yourself and the automotive service industry, we invite you to join us at Monro. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York.

Job Requirements

This role is responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work effectively as part of a team.

Duties & Responsibilities

  • Provide exceptional customer service, answering phone calls, scheduling appointments, and making guests feel welcome during their visit.
  • Successfully complete Monro's training program to execute the selling process.
  • Engage customers, understand their needs, communicate processes and timelines, and present needed services following the Monro selling process.
  • Under the direction of management, assist with various aspects of customer care, work order completion, register assistance, facility maintenance, and outside purchase ordering.
  • Maintain an organized and neat customer waiting area.

Qualifications

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.

Benefits

  • Paid vacation and holidays for Full-Time Teammates
  • Reimbursement for ASE Certifications
  • Reimbursement for State Inspection Licenses, where applicable
  • 401k eligibility immediately upon hire
  • Direct Deposit
  • Employee Discounts
  • Healthcare, Vision, and Dental for Full-time teammates
  • Employee Access Perks
  • Career Advancement Opportunities 
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