Description

Join us as the Vice President of Internal Communications for Home Lending, where you will have the opportunity to shape and executive breakthrough campaigns, tell compelling stories with a fresh and modern voice. This role offers the chance to build compelling stories, manage internal communications and engagement programs that scale the Home Lending business. It's a chance to make a significant impact and grow your career in a dynamic and evolving industry.

As an Internal Communications Vice President in Home Lending, you will be responsible for crafting compelling narratives, orchestrating comprehensive and integrated communications. Your role will also involve managing internal communications and playing a pivotal role in formulating impactful communications for our internal audiences but ensure all efforts are consistent across external communications messaging and tactics.

Job Responsibilities:

• Contribute to the development of and own execution for a business-wide strategy to promote Chase MyHome, our digital homebuying experience, to employees.
• Partner with our events colleague, develop content and local engagement recommendations in support of CEO’s year-long market tour strategy. Assist with onsite or real-time support where needed.
• Ensure homeownership, and the role it plays in helping employees build wealth, is represented in firm-wide signature programs ex: BRG’s, cultural activations, Leadership Edge, JPMC Talks, etc.).
• Lead other special business-wide engagement opportunities as needed.
• Contribute to the development of and own execution for a communication strategy for key business-wide narratives around topics like: employee value proposition, National Homeownership Month, employee discount, earnings, marketplace rankings, industry awards, etc.
• Contribute to business-wide editorial strategy.
• Manage production of compelling multimedia content, whether shooting video, compiling user-generated content or partnering with film crew/producers/editors/graphic designers.
• Manage the oversight of internal email distribution to the HL employee audience.
• Lead the tracking and preparation of executive reporting, including but not limited to business reviews, engagement calendar maintenance and CCB Comms data requests.
• Measure and analyze all internal tactics: open rates, survey results, article clicks, etc. Incorporate best practices and learnings in go-forward plans.

Required qualifications, capabilities, and skills:

• Bachelor’s degree required.
• 7 plus years of communications experience at an agency or in-house; mortgage or financial services experience required.
• Excellent writer with purpose, audience-first mindset.
• Visual storytelling through various tactics including video and PPT. Understanding, or experience with video production including storyboarding, shooting and editing.
• All-around team player who willingly collaborates and contributes on both the strategic and the tactical.
• Fluency across social media and other communications channels, with a proven ability to tap them to relevantly promote while protecting the brand.
• Ability to manage large-scale, complex projects with discipline and precision.
• High attention to detail and strong organizational skills; follows through to ensure accuracy and comprehensiveness.
• Excellent relationship building and collaborative decision-making skills; strong verbal and written communication skills.
• A self-starter with ability to work well in a dynamic, fast-paced environment with speed, flexibility, and adaptability.
• Outstanding judgment, proactive problem-solving ability and resourcefulness; ethics of the highest caliber.